❓ Frequently Asked Questions

Have a question? You'll most likely find the answer here. If not, contact us at contact.neocase2@gmail.com

📦 Delivery

What are the delivery times?

Our orders are shipped from France within 24 to 48 business hours. Standard delivery takes between 3 and 5 business days.

Is delivery free?

Free delivery is available for orders over a certain amount. Shipping costs are clearly displayed at checkout.

🔄 Returns & Refunds

Can I return a product?

Yes! You benefit from a 30-day money-back guarantee on all our products. If you are not satisfied, contact us and we will issue a full refund.

How do I initiate a return?

Send us an email at contact.neocase2@gmail.com with your order number. We will guide you every step of the way.

📱 Product Compatibility

Are the cases MagSafe compatible?

Yes, all our cases include magnets compatible with Apple's MagSafe technology, for a perfect attachment with our batteries and chargers.

Is the wireless charger compatible with Android?

Our charger is universal and compatible with any device supporting the Qi standard (which includes most recent Android smartphones).

💳 Payment & Security

Is payment secure?

Absolutely. All transactions are secured via the Shopify payment system (SSL, 256-bit encryption). Your banking data is never stored on our site.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

📞 Customer Service

How can I contact you?

By email at contact.neocase2@gmail.com. We respond within 24 hours, Monday to Friday.